CHTS Workflow and Info Management Practice Exam 2026 – Comprehensive Prep Guide

HCAHPS, which stands for the Hospital Consumer Assessment of Healthcare Providers and Systems, is a standardized survey tool designed to measure patient perspectives on hospital care. The primary purpose of HCAHPS is to provide a uniform framework for collecting and reporting patients' feedback regarding their hospital experiences. This includes aspects such as communication with nurses and doctors, responsiveness of hospital staff, cleanliness of the environment, and overall patient satisfaction.

The deployment of HCAHPS allows hospitals to better understand their patients' experiences, which can subsequently guide quality improvements in healthcare delivery. Furthermore, the results contribute to public reporting, enabling patients to compare hospitals’ performance, which fosters a competitive environment aimed at enhancing the quality of care.

The other options do not accurately represent HCAHPS. It is not a clinical procedure guideline, financial auditing system, or a training program for healthcare providers. Instead, it focuses specifically on patient feedback and satisfaction, making it integral to quality management and patient experience in healthcare settings.